We're a small team and we actually read every message. If you have a question about your order, need help choosing a size, or just want to send us a photo of your cat in their new bed (please do), get in touch below.

Email: hello@shopluxpaws.com Response time: We aim to reply within 24 hours, Monday to Friday.

For order issues, have your order number ready and we'll sort it out as quickly as we can. We don't believe in making returns or refunds difficult - if something's wrong, we'll make it right.