Terms Of Service
Terms of Service
Last updated: April 2026
Please read these terms carefully before placing an order with ShopLuxPaws. By using our website and purchasing from us, you agree to these terms.
About us
ShopLuxPaws is a UK-based pet lifestyle brand selling premium cat products online at shopluxpaws.com.
Orders
By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to cancel or refuse any order at our discretion, for example in cases of pricing errors or suspected fraud. If we cancel your order, you will receive a full refund.
Pricing
All prices are displayed in GBP and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already placed and confirmed.
Shipping
We offer free worldwide shipping on all orders. Delivery times vary by location - typically 5 to 15 business days for international orders. These are estimates and not guarantees. ShopLuxPaws is not responsible for delays caused by customs, courier services, or circumstances outside our control.
Returns & refunds
We offer a 30-day satisfaction guarantee. If you are unhappy with your order for any reason, contact us at hello@shopluxpaws.com within 30 days of receiving your item and we will arrange a return and full refund. Items must be returned in a reasonable condition. Return shipping costs may apply unless the item is faulty or incorrect.
Faulty or incorrect items
If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of delivery with photos and we will resolve this promptly at no cost to you.
Intellectual property
All content on shopluxpaws.com - including text, images, logos, and branding - is the property of ShopLuxPaws and may not be reproduced or used without our written permission.
Limitation of liability
To the fullest extent permitted by law, ShopLuxPaws is not liable for any indirect or consequential losses arising from the use of our products or website. Our liability is limited to the value of the order placed.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. The current version will always be available on our website. Continued use of our site after changes constitutes acceptance of the updated terms.
Contact us
For any questions regarding these terms, please contact us at hello@shopluxpaws.com