Privacy Policy

Privacy Policy

Last updated: April 2026

At ShopLuxPaws, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights as a customer.

What information we collect

When you place an order or create an account, we collect your name, email address, delivery address, and payment information. Payment details are processed securely and we never store your card information directly.

We may also collect browsing data such as pages visited, time spent on site, and device information through cookies and analytics tools.

How we use your information

We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to customer enquiries, and improve our website and products. With your consent, we may also send you marketing emails about new products and offers. You can unsubscribe at any time.

Sharing your information

We do not sell your personal data to third parties. We share information only with trusted service providers who help us operate our business - such as payment processors, shipping carriers, and email platforms - and only to the extent necessary to provide our services.

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser at any time.

Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data at any time. To make a request, contact us at hello@shopluxpaws.com and we will respond within 30 days.

Data retention

We retain your order information for up to 7 years in line with UK tax and accounting requirements. You may request deletion of your account and personal data at any time, subject to these legal obligations.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@shopluxpaws.com